Title :
A knowledge-based mail system to support managerial activities
Author :
Motiwalla, Luvai F. ; Higa, Kunihiko ; Sheng, Olivia R Liu ; Nunamaker, Jay F.
Author_Institution :
Dept. of Manage. Inf. Syst., Arizona Univ., Tucson, AZ, USA
Abstract :
Provides a framework to analyze the communication activities of the managers, discusses some of the problems inhibiting the growth of EMS (electronic mail systems) in organization, and presents the functionality of knowledge-based mail systems (KMS) to expand the role of EMS in organizations. The architecture and components of the prototype Executive Communication System (EXECOMS), which is based on the functionality of KMS, are presented to illustrate the support of KMS functions
Keywords :
administrative data processing; computer communications software; electronic mail; knowledge based systems; EXECOMS; Executive Communication System; communication activities; electronic mail; functionality; knowledge-based mail system; managerial activities; Costs; Electronic mail; Knowledge management; Medical services; Postal services; Power system management; Prototypes; Quality management; Telecommunication computing; Telephony;
Conference_Titel :
System Sciences, 1989. Vol.III: Decision Support and Knowledge Based Systems Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
Print_ISBN :
0-8186-1913-9
DOI :
10.1109/HICSS.1989.49181
