DocumentCode :
3358088
Title :
Evaluation of CM^3: Front-End Problem Management within Industry
Author :
Mattsson, Mira Kajko
Author_Institution :
Dept. of Comput. & Syst. Sci., Stockholm Univ. & R. Inst. of Technol.
fYear :
2006
fDate :
22-24 March 2006
Firstpage :
367
Lastpage :
368
Abstract :
We have created a process model for managing corrective maintenance requests at the front-end support level. Our model is called CM3: front-end problem management. It was elicited at two ABB organisations and refined at Cap Gemini Ernst & Young and Scandinavian Airline Systems. In this paper, we evaluate it on a major scale using feedback from 15 major software organisations. The evaluation results show that CM3: front-end problem management appropriately mirrors the industrial reality
Keywords :
Capability Maturity Model; DP industry; software maintenance; CM3 evaluation; corrective maintenance; front-end problem management; software organisation; Feedback; Instruments; Laboratories; Libraries; Mirrors; Process design; Refining; Software maintenance; Software quality; Technology management;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Software Maintenance and Reengineering, 2006. CSMR 2006. Proceedings of the 10th European Conference on
Conference_Location :
Bari
ISSN :
1534-5351
Print_ISBN :
0-7695-2536-9
Type :
conf
DOI :
10.1109/CSMR.2006.27
Filename :
1602400
Link To Document :
https://search.ricest.ac.ir/dl/search/defaultta.aspx?DTC=49&DC=3358088
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