Productivity measurement in the service sector-a new approach necessity

Author

Batista, Gedrgia Bakker ; Dunda, Marcos Faro Eloy ; Filho, Cosmo Severiano

Author_Institution

UFPB/PPGEP/MEP, Brazil

Volume

1

fYear

1999

fDate

1999

Abstract

Summary form only given. This paper´s objectives are to show-through a case study in an engineering project shop-the difficulties and distortions when classical concepts about productivity measurement are used in the nonmanufacturing environment. The methodology used in the present study followed the steps: (a) primary data were collected using interviews, questionnaires, and systematic observation; and (b) secondary data were collected using both documental analysis and bibliographic analysis. The collected data was analyzed and compiled to obtain the conclusions

Keywords

project management; service industries; bibliographic analysis; documental analysis; engineering project shop; interviews; nonmanufacturing environment; primary data collection; productivity measurement; questionnaires; secondary data; service sector; systematic observation; Building materials; Data analysis; Data engineering; Distortion measurement; Energy consumption; Energy measurement; Instruments; Power engineering and energy; Production; Productivity;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Engineering and Technology, 1999. Technology and Innovation Management. PICMET '99. Portland International Conference on

Conference_Location

Portland, OR

Print_ISBN

1-890843-02-4

Type

conf

DOI

10.1109/PICMET.1999.808375

Filename

808375