DocumentCode
3368720
Title
Effective communications for small outsourcing software-engineering projects
Author
Kalouguine, Alexander N.
Author_Institution
Mercury Dev. Russia, Russia
fYear
2010
fDate
13-15 Oct. 2010
Firstpage
71
Lastpage
78
Abstract
The paper deals with pitfalls that waylay young managers working on outsourcing projects for foreign customers. Authors analyze typical customer needs and suggest recommendations which could help a manager not only to complete these projects successfully but also to improve customer satisfaction level. Particular attention is paid to effectiveness of communication process.
Keywords
customer satisfaction; outsourcing; project management; software engineering; software management; communication process; customer need; customer satisfaction level; foreign customer; small outsourcing software engineering project; Customer satisfaction; Materials; Outsourcing; Project management; Time factors; Project management; effective communications; outsourcing;
fLanguage
English
Publisher
ieee
Conference_Titel
Software Engineering Conference (CEE-SECR), 2010 6th Central and Eastern European
Conference_Location
Moscow
Print_ISBN
978-1-4577-0605-9
Type
conf
DOI
10.1109/CEE-SECR.2010.5783154
Filename
5783154
Link To Document