Title :
Effective communications for small outsourcing software-engineering projects
Author :
Kalouguine, Alexander N.
Author_Institution :
Mercury Dev. Russia, Russia
Abstract :
The paper deals with pitfalls that waylay young managers working on outsourcing projects for foreign customers. Authors analyze typical customer needs and suggest recommendations which could help a manager not only to complete these projects successfully but also to improve customer satisfaction level. Particular attention is paid to effectiveness of communication process.
Keywords :
customer satisfaction; outsourcing; project management; software engineering; software management; communication process; customer need; customer satisfaction level; foreign customer; small outsourcing software engineering project; Customer satisfaction; Materials; Outsourcing; Project management; Time factors; Project management; effective communications; outsourcing;
Conference_Titel :
Software Engineering Conference (CEE-SECR), 2010 6th Central and Eastern European
Conference_Location :
Moscow
Print_ISBN :
978-1-4577-0605-9
DOI :
10.1109/CEE-SECR.2010.5783154
