Title :
ActionWorkflow in use: Clark County Department of Business License
Author :
Medina-Mora, Raúl ; Cartron, Kelly W.
Author_Institution :
Action Technol. Inc., Alameda, CA, USA
fDate :
26 Feb-1 Mar 1996
Abstract :
We present the basic concepts of ActionWorkflow and a study of a successful implementation in Clark County Department of Business License. The image/workflow system reengineers a labyrinthine licensing system into simplistic processes that are more customer oriented, yield superior productivity, establish a work in progress tracking mechanism, and archive the resulting licensing processes permanently on an unalterable optical storage system
Keywords :
government data processing; office automation; optical storage; systems re-engineering; ActionWorkflow; Clark County Department of Business License; customer oriented processes; image/workflow system; labyrinthine licensing system reengineering; licensing processes; unalterable optical storage system; work in progress tracking mechanism; Business process re-engineering; Customer satisfaction; Image storage; Licenses; Manufacturing automation; Marine technology; Paper technology; Productivity; Programming; Technology management;
Conference_Titel :
Data Engineering, 1996. Proceedings of the Twelfth International Conference on
Conference_Location :
New Orleans, LA
Print_ISBN :
0-8186-7240-4
DOI :
10.1109/ICDE.1996.492117
