DocumentCode
3385612
Title
A simulation system for evaluating customer service operations in telephone companies
Author
Immanaka, H. ; Satou, Hiroyuki ; Ikeuchi, Noriyuki
Author_Institution
NTT Telecommun. Networks Labs., Tokyo, Japan
fYear
1994
fDate
11-14 Dec. 1994
Firstpage
1435
Lastpage
1438
Abstract
A simulation system has been developed for evaluating the customer service operations of telephone companies. The operation flow to be simulated is described by manipulating icons and links on the display. The operation flow is then simulated and quantitatively evaluated in detail.
Keywords
digital simulation; graphical user interfaces; telecommunication computing; telecommunication services; telephony; customer service evaluation; customer service operations; icons; links; operation flow simulation; simulation system; telephone companies; Analytical models; Computational modeling; Customer service; Displays; Intelligent networks; Joining processes; Laboratories; Mice; Personnel; Telephony;
fLanguage
English
Publisher
ieee
Conference_Titel
Simulation Conference Proceedings, 1994. Winter
Print_ISBN
0-7803-2109-X
Type
conf
DOI
10.1109/WSC.1994.717545
Filename
717545
Link To Document