Title :
The impact of internal logistics information technology processes to service performance
Author :
Wang Baiyi ; Yang Fan
Author_Institution :
Sch. of Econ. & Manage., Beihua Univ., Jilin, China
Abstract :
Currently, using information technology more efficiently in connection with firm strategies is one way to achieve the objectives of cost containment and improved service. Management literature has established the strategy-structure-process-performance (SSPP) paradigm as a means to assess direction of the relationships and their interactions. The objective of this research is to expand on the established paradigm by testing the relationships within the context of logistics information technology processes. And this paper will evaluate the generalizability of the SSPP framework and improve understanding of information technology´s role in logistics.
Keywords :
information technology; logistics; cost containment; internal logistics information technology process; service performance; strategy-structure-process-performance paradigm; Indexes; Information technology; Logistics; Mathematical model; Numerical analysis; Testing; information technology processes; logistics; performance;
Conference_Titel :
Mechatronic Science, Electric Engineering and Computer (MEC), 2011 International Conference on
Conference_Location :
Jilin
Print_ISBN :
978-1-61284-719-1
DOI :
10.1109/MEC.2011.6025585