A Method for Tridimensional Process Assessment Using Modelling Theory

This article introduces a process assessment method that uses modeling theory to consider the continuously improved process under three dimensions. These dimensions are related with three types of process models used during a process improvement cycle: Process Capability Profile model, Process Enactment Description model and Process Performance Indicator model. The article presents the motivations for this work, the objectives, methodology and process for this work, a description of the proposed method, experiences using the method and considerations about its evaluation.