Requirements Engineering Needs in a Solution and Infrastructure Improvement Project

A research has studied different views of suppliers and customers have of solution projects that include both provided goods and rendered services. The goal of the research is to help the suppliers and customers to understand each other better, and therefore make solution projects more profitable for the suppliers and be more effective for the customers. We are involved in an infrastructure improvement project that shares many characteristics of a solution project. Our early experience suggests introducing a contractor view that is different from the supplier and customer views. Our experience also indicates that effective requirements engineering, under the constraint of lengthy and complex contractual requirements is of great importance for the project success.