Retrieving and analyzing mobile apps feature requests from online reviews

Mobile app reviews are valuable repositories of ideas coming directly from app users. Such ideas span various topics, and in this paper we show that 23.3% of them represent feature requests, i.e. comments through which users either suggest new features for an app or express preferences for the re-design of already existing features of an app. One of the challenges app developers face when trying to make use of such feedback is the massive amount of available reviews. This makes it difficult to identify specific topics and recurring trends across reviews. Through this work, we aim to support such processes by designing MARA (Mobile App Review Analyzer), a prototype for automatic retrieval of mobile app feature requests from online reviews. The design of the prototype is a) informed by an investigation of the ways users express feature requests through reviews, b) developed around a set of pre-defined linguistic rules, and c) evaluated on a large sample of online reviews. The results of the evaluation were further analyzed using Latent Dirichlet Allocation for identifying common topics across feature requests, and the results of this analysis are reported in this paper.