A framework for assuring the conformance of cloud-based email

Cloud-based email, like various other cloud computing solutions, is associated with significant potential benefits for higher education institutions. There are, however, concerns regarding matters such as ensuring compliance and appropriate governance that can affect the level of trust that institutions have regarding the use of such services. This paper describes a framework for assuring the conformance of cloud-based email (FACCE). This framework is intended to assist higher education institutions in South Africa in addressing these problems.