Evaluation of the UTAUT model for acceptable user experiences in Identity Access Management Systems

The modern world is populated with a great many physical and virtual lAMS (Identity Access Management Systems), where people need to maintain various login credentials. There is a key issue associated with this approach, which is the ability to remember this information; however, this can be circumvented to some degree through utilising an innovative approach of a single sign-in mechanism. Throughout the course of recent times, a number of different systems have been developed in order to deliver both virtual and physical lAMS. Moreover, in addition to a greater level of awareness to ensure interoperable virtual and physical lAMS are implemented, there is a pressing urgency for clear guidelines to be devised relating to the integration of: security, comprising identity; user experience, involving usability; and acceptability, encompassing accessibility. Very few models adhere to such guidelines; therefore, this paper seeks to deal with the pressing need to devise, implement and evaluate a model for acceptable user experience, enabling the successful integration of physical and virtual public services in an e-government context. In regard to the users\´ assessment, which tests the suggested Unified Theory of Acceptance and Use of Technology (UTAUT), it was observed that there is an indirect impact on behavioural intention to utilise a new prototype system (Ubiquitous Identity Access Management System "UbIAMS" ) through various factors, namely effort expectancy, performance expectancy and social influence, as well as through items relating to acceptability and user experience.