DocumentCode
3413191
Title
A Smart IVR System Based on Application Gateways
Author
Qi, Chang-Xing ; Du, Qing-Dong
Author_Institution
Sch. of Software, Shenyang Normal Univ., Shenyang, China
Volume
3
fYear
2009
fDate
12-14 Aug. 2009
Firstpage
110
Lastpage
115
Abstract
This paper presented a smart IVR (interactive voice response) system based on application gateways,aim at the variety of the data that the customerpsilas attention and query, build the voice files of data demanded and play these files for response through application gateway and TTS,to meet the query requirement of the customer and company quickly.
Keywords
internetworking; speech synthesis; telephony; application gateway; interactive voice response system; smart IVR system; text-to-speech synthesis; Hybrid intelligent systems; Application Gateway; Interactive Voice Response; Text to Speech;
fLanguage
English
Publisher
ieee
Conference_Titel
Hybrid Intelligent Systems, 2009. HIS '09. Ninth International Conference on
Conference_Location
Shenyang
Print_ISBN
978-0-7695-3745-0
Type
conf
DOI
10.1109/HIS.2009.235
Filename
5254545
Link To Document