DocumentCode
3415485
Title
The design of Panorama call center system based on Softswitch
Author
Zhang, Xinzhong ; Li, Wei
Author_Institution
Electron. Commerce Dept., Gohigh Co., Beijing, China
fYear
2012
fDate
24-26 Aug. 2012
Firstpage
460
Lastpage
466
Abstract
With the development of Internet and Multimedia Technology, to meet the demand of call center distributed deployment and the multimedia information integrated access and unified service and the need to reduce the manpower cost, the softswitch-based Panorama Call center technology has already become the hotspot in the call center industry. This article elaborates the design of softswitch-based Panorama Call center technology in softSwitch Technology, Call center technology, Panoramic access technology and Unified service queuing technology.
Keywords
Internet; call centres; cost reduction; multimedia communication; queueing theory; Internet; call center distributed deployment; call center industry; manpower cost reduction; multimedia technology; panorama call center system; panoramic access technology; softswitch; unified service queuing technology; Computers; Logic gates; Media; Queueing analysis; Servers; Software; Call center system; multimedia; panorama access; queuing theory; softswitch;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Information Processing (CSIP), 2012 International Conference on
Conference_Location
Xi´an, Shaanxi
Print_ISBN
978-1-4673-1410-7
Type
conf
DOI
10.1109/CSIP.2012.6308892
Filename
6308892
Link To Document