A framework for Knowledge Management System in higher learning institution: A case study of National University of Malaysia

Knowledge management application (KMA) forms a channel for information exchange and its features allow capturing of people´s experience and expertise. As such knowledge management application plays an important role in large corporations particularly higher learning institution (HLI) in ensuring relevant information are being kept and disseminated among the member of staff. HLI environment typically witness a huge amount of data and information in continuously updatable forms in which these can be fully utilised to enhance knowledge and business process of the institution. However further study conducted had revealed that KM is still at it´s preliminary stage for most HLI in Malaysia. As such the work conducted had analyzed existing KMA in HLI in Malaysia particularly focusing UKM as the case study. Based on the review conducted, UKM has not embark on developing specific KMS although massive efforts have been geared towards developing main application systems for addressing key business processes. Therefore the work then presents the framework for KMA development in the institution.