Title :
Manufacturing integrated market driven quality
Author :
Johnson, Gary V. ; McClure, Scott R.
Author_Institution :
IBM Corp., Essex Junction, VT, USA
fDate :
30 Sep-1 Oct 1992
Abstract :
Describes how the furnace hot process group at an IBM semiconductor manufacturing facility improved customer satisfaction by focusing on the way it interacted with its customers. The challenge was not to work harder, but to work smarter. Determining which areas needed the most improvement, actions taken to implement these improvements, and how progress was measured are discussed
Keywords :
integrated circuit manufacture; monolithic integrated circuits; quality control; IBM semiconductor manufacturing facility; customer satisfaction; furnace hot process group; market driven quality; Chemical technology; Customer satisfaction; Furnaces; Logic; Manufacturing; Performance evaluation; Process control; Production facilities; Semiconductor device manufacture; Six sigma;
Conference_Titel :
Advanced Semiconductor Manufacturing Conference and Workshop, 1992. ASMC 92 Proceedings. IEEE/SEMI 1992
Conference_Location :
Cambridge, MA
Print_ISBN :
0-7803-0740-2
DOI :
10.1109/ASMC.1992.253788
