Knowledge-creating behavior index for improving knowledge workers´ productivity

Improving the productivity of knowledge workers is becoming a major issue in corporate management in the 21st century. ¿Business microscope¿ is a sensornet application designed to improve organizations. Organizational improvement is facilitated by the visualization of each worker´s behavior. In addition, the improvement can be accelerated further by presenting a beneficial index. In this paper, we propose a novel index for organizational improvement using Business Microscope. Thus, ¿active face-to-face interaction¿ and ¿concentration time¿ are proposed as an effective knowledge-creating behavior index, and a knowledge-creating behavior balance graph is developed as a visualization application. We focus here on the quality of communication measured from gestures in face-to-face interactions. Additionally, the behavior index is obtained from infrared sensor data and acceleration sensor data. As a result of applying this proposed application to a real organization, we were able to identify which worker and organization problems need to be improved. The effectiveness of the productivity analysis on knowledge workers was also confirmed.