A flexibility approach to planning an intranet in support of knowledge work

The aim is to investigate how a strategic flexibility approach can be used for the planning of information systems as support for knowledge work, i.e. knowledge management systems (KMS). The result of a case study of an intranet project is presented, discussing systems that cover the perspectives of strategic flexibility and illustrating the application of the concept. A concluding discussion argues for this approach to knowledge management as a key activity in balancing change and stability in the organization.