Title :
TQM implementation: An investigation of Critical Success Factors
Author :
Jamali, Gholamreza ; Ebrahimi, Mehran ; Abbaszadeh, Mohammad Ali
Author_Institution :
Dept. of Ind., Manage. Persian Gulf Univ., Bushehr, Iran
Abstract :
Successful implementation of Total Quality Management (TQM) brings many benefits into the organization. However, in practice many enterprises fail to adopt and implement TQM. Therefore, there is need for a deeper and more systematic assessment of the factors affect on TQM implementation. With this background, this paper attempts to identify and analyze the TQM Critical Success Factors (CSFs) in Iranian context. Thus, a DEMATEL method is applied. The findings indicate that four factors, namely "top management commitment", "strategic quality planning", "process management" and "training" are driver factors and need serious attention.
Keywords :
organisational aspects; small-to-medium enterprises; total quality management; DEMATEL method; Iran; TQM implementation; critical success factors; organization management; process management factor; strategic quality planning factor; top management commitment factor; total quality management; training factor; Customer satisfaction; Organizations; Total quality management; Training; Critical success factor; TQM; implementation;
Conference_Titel :
Education and Management Technology (ICEMT), 2010 International Conference on
Conference_Location :
Cairo
Print_ISBN :
978-1-4244-8616-8
Electronic_ISBN :
978-1-4244-8618-2
DOI :
10.1109/ICEMT.2010.5657534