Using the internet communication tools to facilitate learning

This paper describes research which investigated the use of communication tools in a WebCT learning environment. The study aimed to explored the patterns and behaviour with regard to frequency and levels of interactivity as students utilised the WebCT learning environment in a context of collaborative and interactive learning. The instrumental case study investigated the level and frequency of use of the web-based communication tools by a selected group of undergraduate (IT) students during a full-fledged course delivery at a university that enrols only full-time students. A mixed qualitative and quantitative research method was used and the unit of analysis was the case and the instruments included group interviews, observation anecdotal notes, communication diaries, focus group and a journal/logbook. The study evaluated how the interactivity and not how either the lesson or the WebCT function. The results showed a total of 145 interactions for the duration of ten sessions. Various web based communication tools were used to retrieve information and send text-based messages to lecturers and students as means to facilitate learning in WebCT. Such communication tools supported either synchronous or asynchronous communication. The communication tools Interaction at different levels was evident between student and student, student and lecturer, lecturer and student, lecturer and lecturer, as well as, student and content. In addition to the WebCT communication tools, students used extra web-based communication tools, to facilitate their learning. It was concluded that with continuous advances in information and communication technology and with ever increasing student numbers at resident universities, more tertiary institutions should offer on-line courses. More communication tools should be considered on WebCT to facilitate more interactive learning.