Abstract :
Communications convergence is a marketing concept that allows an operator to bundle or package services in such a way that the end-user can make choices that are independent of the underlying structure and access. Its attributes are: one bill, brand, number, shop, service (package), phone (per role). The objective of this paper is to explore the issues surrounding communications convergence, i.e. the trends, the drivers and the opportunities, the needs, and the solutions. This subject has already changed from being a purely telephony affair to one embracing all communications, and it is still evolving. The paper concentrates on the provision of telephone services
