Title :
Managing for quality in the high-tech environment
Author :
Coulthard, Patricia J. ; Eder, Robert W.
Author_Institution :
Clark Coll., Vancouver, WA, USA
Abstract :
The relationship between the behavior of work group managers and quality is examined. This correlational field study is based upon senior-manager assessments of work group performance and employee perceptions of manager behavior. The results indicate specific management practices advanced by quality professionals may not be as universally effective as portrayed
Keywords :
personnel; quality management; correlational field study; employee perceptions; high-tech environment; management practices; organisation context; quality management; quality professionals; senior-manager assessments; work group managers behaviour; work group performance; Customer satisfaction; Educational institutions; Employment; Environmental economics; Environmental management; Instruments; Problem-solving; Production; Quality management; Standards development;
Conference_Titel :
Management of Engineering and Technology, 1999. Technology and Innovation Management. PICMET '99. Portland International Conference on
Conference_Location :
Portland, OR
Print_ISBN :
1-890843-02-4
DOI :
10.1109/PICMET.1999.787847
