Roadmap in Development of Quality Model for Thai Software

The objective of this research is to present a new model in order to develop the quality of software for Thai software producer. The primary method that was used for this research is doing questionnaires by BSC method and interviewing Thai software producers and development software organizations that guaranteed an ISO 9001:2000 and TQS standard. In order to develop a way to raise the quality of software for Thai software producer, I have to analyze the data by using the Delphi technique. After analyzing the data, I have found that the efficiency of Thai software producers, and development software organizations guaranteed by ISO 9001:2000 and TQS standard is in middle level rating from both groups. By the calculation of the proceeding company efficiency process, ISO 9001:2000 is higher than TQS and the level of proceeding customer service of an ISO company 9001:2000 is higher than that of TQS. Moreover, I have found that there are other factors that influence a certification by either ISO 9001:2000 or TQS, these are the cost of certification and the number of employees in an organization. From the initial analysis of collected data, I can conclude with the Delphi technique that the development of Thai quality software is determined by 3 main factors; documentary work after sales service and customer feedback and organization processes of company. Furthermore, there are 51 specific details to well elaborate these 3 main factors