Title :
A case study on the impact of scrum on overtime and customer satisfaction
Author :
Mann, Chris ; Maurer, Frank
Author_Institution :
Univ. Of Calgary, Canada
Abstract :
This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.
Keywords :
customer satisfaction; software engineering; customer satisfaction; scrum process; software development; Application software; Computer aided software engineering; Computer industry; Customer satisfaction; Employment; Gas industry; Petroleum; Programming; Project management; Software testing;
Conference_Titel :
Agile Conference, 2005. Proceedings
Print_ISBN :
0-7695-2487-7
