Title :
An Empirical Examination of Access Flexibility Fit, Trust and Performance Between Supplier and Distributor
Author :
Song, Hua ; Yu, Kangkang ; Chatterjee, Samir Ranjan
Author_Institution :
Sch. of Bus., Renmin Univ. of China, Beijing
Abstract :
More thoroughly understanding how interorganizational value can be created by relationship and bilateral behaviors is critical for supply chain management. Based primarily on partnership and supplemented by the channel view, this study investigates how interorganizational access flexibility fit can create relational quality (i.e., trust) and distribution performance in the supply chain context by using dyed data. The findings show that good coalignments between actual and expected flexibility (flexibility lit) have a greater influence on trust between suppliers and distributors, furthermore, flexibility fit directly takes effect on distribution performance by mediating by trust.
Keywords :
customer relationship management; organisational aspects; supply chain management; access flexibility; distributor; dyed data; interorganizational value; supplier; supply chain management; Aggregates; Australia; Feedback loop; Manufacturing systems; Mediation; Performance analysis; Supply chain management; Supply chains; Technology management; Testing;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1486