Title :
The Supplier Relationship Management Applying Management Thoughts of Customer Relationship Management
Author :
Jia, Xiuna ; Bai, Lin
Author_Institution :
Sch. of Economic & Manage., Beijing Univ. of Posts & Telecommun, Beijing
Abstract :
This paper introduces the analogy method, applying management thoughts of customer relationship management to the supplier relationship management. The paper presents the definition and function of SRM firstly, then classifies the materials, on the basis of the class categorize the suppliers, adopting reverse auction or reverse marketing to different suppliers, bring forwards supplier sort and management in SRM system, including the criterion and performance evaluation of selecting supplier, so the enterprises can avoid the adverse selection of suppliers to develop the win-win status.
Keywords :
customer relationship management; marketing; supply chain management; customer relationship management; reverse auction; reverse marketing; supplier relationship management; Customer relationship management; Forward contracts; History; Industrial relations; Marketing and sales; Marketing management; Production; Project management; Quality management; Supply chain management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1602