Exploring the impacts of electronic imaging on organizational process, structure, and strategy

Although the benefits of electronic imaging (EI) are relatively easy to evaluate at the process level, there is a growing number of case studies suggesting EI also positively impacts many aspects of the organization´s structure and strategy. However, these studies fail to identify the procedural, structural, and strategic constructs that are affected by EI. Based on a field study, the paper identifies organization factors that benefit/suffer from the introduction of electronic imaging. It was found that EI, in addition to its primary function of enhancing corporate document management, does have a critical value in supporting the organization structure and strategy to sustain business competitiveness. EI was also found to be a technology enabler that strengthens linkages between business strategies, on the one hand, and structures and processes that implement them, on the other