Title :
Analyzing the Relationship in China Excellence Performance Model
Author :
Ma Yizhong ; Liu Bin ; Yue Gang
Author_Institution :
Sch. of Economic & Manage., Nanjing Univ. of Sci. & Technol., Nanjing
Abstract :
On the bases of both the GB/T19580-2004: Criteria for Excellence Performance of China, published by the General Administration of Quality Supervision, Inspection and Quarantine of the People´s Republic of China in 2004, and survey data from China Association for Quality (CAQ), this paper systematically study the relationships among ´leadership´, ´strategy planning´, ´customer and market´, ´information, analysis and improvement´, ´resources management´, ´process management´, and ´performance results´ by using structural equations modeling. This quantitative analysis provides a guideline for organizations to identify causal linkage among core value of total quality management and to identify strengths, weakness, and opportunities to enhance competitiveness and ensure the future business success.
Keywords :
econometrics; management; modelling; strategic planning; China excellence performance model; Criteria for Excellence Performance of China; GB/T19580-2004; customer; information; leadership; market; performance results; process management; relationship analysis; resources management; strategy planning; structural equations modeling; Customer relationship management; Equations; Guidelines; Information analysis; Inspection; Performance analysis; Process planning; Quality management; Resource management; Strategic planning;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1884