Title :
The Financial Effects of ISO 9000 Certification for Chinese Firms
Author :
Xu Xusong ; Zhao Wei ; Luo Yuntan
Author_Institution :
Econ. & Manage. Sch., Wuhan Univ., Wuhan
Abstract :
This study explores the hypotheses that implementing effective total quality management (TQM ) programs improves the operating performance of Chinese firms. The winning of ISO 9000 certification is used as a proxy for the effective implementation of TQM programs. Changes in various performance measures for a test sample of quality award winners are compared against a sample of control firms. The statistical tests provide evidence that firms that have won ISO 9000 certification outperform the control firms over a six-year period, starting from two years before ISO certification to three years after. Due to the complex nature of performance measurements and limitation of this study, further investigation is still needed.
Keywords :
ISO standards; certification; organisational aspects; statistical testing; total quality management; ISO 9000 certification; financial effects; performance measurements; statistical tests; total quality management; Certification; Documentation; Financial management; ISO standards; Marketing and sales; Quality assurance; Quality management; Standards organizations; Testing; Total quality management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1885
