Title :
Research on Assessment of Logistics Service Quality Based on Fuzzy TOPSIS
Author :
GUO, Zixue ; Zhan, Qiang
Author_Institution :
Sch. of Manage. & Econ., Beijing Inst. of Technol., Beijing
Abstract :
It is significant to appraise service quality of logistics enterprises. In this paper, based on analysis impact factors for service quality of logistics enterprises, we proposed a set of assessment indexes, given the method of determining the assessment indexes weights using fuzzy AHP, and put forth a comprehensive assessment model based on TOPSIS. Finally, a numerical example shows that the method is effective and feasible.
Keywords :
fuzzy set theory; logistics; quality assurance; statistical analysis; fuzzy AHP; fuzzy TOPSIS; logistics enterprises; service quality; Appraisal; Costs; Delay; Fuzzy sets; Logistics; Monitoring; Performance analysis; Quality management; Sustainable development; Technology management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1897
