DocumentCode
3461152
Title
Notice of Retraction
Customer Asset Management Capability: Measurements and Performance Implications Based on China Firms
Author
Yonggui Wang ; Hui Feng ; Guicheng Shi
Author_Institution
Univ. of Int. Bus. & Econ., Beijing
fYear
2008
fDate
12-14 Oct. 2008
Firstpage
1
Lastpage
4
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper identifies the key dimension of customer asset management capabilities by reviewing most extant literatures intensively and extensively. Then attention is paid to the development of measurement model of customer asset management capabilities by collecting data from enterprises in China and finally their impacts on business performance are examined for construct validation by taking a disaggregated perspective.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper identifies the key dimension of customer asset management capabilities by reviewing most extant literatures intensively and extensively. Then attention is paid to the development of measurement model of customer asset management capabilities by collecting data from enterprises in China and finally their impacts on business performance are examined for construct validation by taking a disaggregated perspective.
Keywords
customer relationship management; China enterprise; China firm; business performance; customer asset management capability; Asset management; Costs; Information analysis; Information management; Knowledge management; Marketing management; Profitability; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location
Dalian
Print_ISBN
978-1-4244-2107-7
Type
conf
DOI
10.1109/WiCom.2008.1954
Filename
4680143
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