Title :
Notice of Retraction
Customer Asset Management Capability: Measurements and Performance Implications Based on China Firms
Author :
Yonggui Wang ; Hui Feng ; Guicheng Shi
Author_Institution :
Univ. of Int. Bus. & Econ., Beijing
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper identifies the key dimension of customer asset management capabilities by reviewing most extant literatures intensively and extensively. Then attention is paid to the development of measurement model of customer asset management capabilities by collecting data from enterprises in China and finally their impacts on business performance are examined for construct validation by taking a disaggregated perspective.
Keywords :
customer relationship management; China enterprise; China firm; business performance; customer asset management capability; Asset management; Costs; Information analysis; Information management; Knowledge management; Marketing management; Profitability; Technology management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
DOI :
10.1109/WiCom.2008.1954
