DocumentCode
3461588
Title
Management Model for Producer Service Outsourcing Based on QFD: A Conceptional Framework
Author
SHAO, Luning ; YOU, Jianxin
Author_Institution
Sch. of Manage. & Econ., Tongji Univ., Shanghai
fYear
2008
fDate
12-14 Oct. 2008
Firstpage
1
Lastpage
6
Abstract
In this paper, characters of producer service outsourcing is analyzed, and QFD based management model of producer service outsourcing is proposed in order to have win-win results that applies QFD to deploy customer needs and decision-making factors from different levels to make tactics and to implement services according to the four elements, and finally establishes process controlling criterions to make sure outsourcing suppliers provide effective and efficient services.
Keywords
customer satisfaction; decision making; outsourcing; quality function deployment; QFD; customer needs; decision-making factors; producer service outsourcing; quality function deployment; Chemical industry; Companies; Costs; Decision making; Human resource management; Manufacturing; Outsourcing; Quality function deployment; Risk management; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location
Dalian
Print_ISBN
978-1-4244-2107-7
Electronic_ISBN
978-1-4244-2108-4
Type
conf
DOI
10.1109/WiCom.2008.1978
Filename
4680167
Link To Document