Title :
Research on Key Issues in System Decoupling for Service Mass Customization
Author :
Chen, Jue ; Hao, Yunhong ; Jin, Tingting ; Huang, Shuhan
Author_Institution :
Tourism Sch., Zhejiang Gongshang Univ., Hangzhou
Abstract :
The paper explored some key points on decoupling of service systems in achieving mass customization by conducting a case analysis in Chinese restaurant. It justified the effectiveness of system decoupling in achieving purpose of mass customization and reveals how to make the decoupling decisions by balancing multiple operational objectives. Technologies especially the IT, as it further indicates, play a vital role for system decoupling in delivering mass customized services and however should be carefully adopted.
Keywords :
catering industry; customer services; systems analysis; Chinese restaurant; IT; service mass customization; service systems decoupling; Costs; Educational institutions; Information analysis; Manufacturing processes; Marketing and sales; Mass customization; Mass production; Process design; Production systems; Quality management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.2012
