Title :
Research on the Evaluation of E-Government Service Quality
Author :
Dongshan Ma ; Qian Wang ; Zexian Xu ; Wei Liang ; Guang Chen
Author_Institution :
Sch. of public Adm., Southwest Jiaotong Univ., Chengdu
Abstract :
E-government is a power to promote building a service-oriented government. By reference perceptual quality model and SERVQUAL evaluation model, this paper designs the model and the indicator system of E-government service quality evaluation, in order to provide a reference for E-government service evaluation.
Keywords :
government data processing; quality of service; e-government service quality; reference perceptual quality model; service quality evaluation; service-oriented government; Buildings; Companies; Customer relationship management; Customer satisfaction; Educational institutions; Electronic government; Portals; Power system modeling; Quality management; Web page design;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.2114
