From Cradle to Sprint: Creating a Full-Lifecycle Request Pipeline at Nationwide Insurance

After a successful transition from a prescriptive waterfall process to Scrum and XP, the Corporate Internet Solutions group at Nationwide Insurance found velocity and efficiency stumbling due to the competing and vague priorities of corporate silos. This presentation discusses how the team evolved the traditional Scrum process to better manage 17 dependent projects, and reluctant internal business partners, through a combination of activities including clear Pre-Discovery activities, scenario planning, RITE usability testing, and kanban-style visual management systems.