Service oriented technology in healthcare services: A research framework for studying the computerized physician order entry system

Computerized physician order entry (CPOE) is a technology that has been praised for its ability to reduce medical errors and medical costs. Recent studies suggest that healthcare providers believe that this praise is justified and that CPOE actually does help to increase patient safety. However, the penetration of CPOE within the healthcare industry remains low. This study offers insight into the diffusion of information technology in healthcare by investigating specific factors influencing healthcare providers´ decisions on whether or not to adopt CPOE. A research framework is constructed with the perception of benefits, organizational readiness, and normative beliefs regarding CPOE in addition to incorporating two factors, liability and consumer surplus, that have not been investigated in prior organizational adoption models.