Title :
Research on Quality Management System for Individualized Customization Based-Customer Satisfaction
Author :
Jiang, Xingyu ; Liang, Shuang ; Ding, Wei ; Wang, Wanshan
Author_Institution :
Northeastern Univ. Shenyang, Shenyang
Abstract :
When quality assurance is used in customization production mode, the most critical problem is how to maintain stable product quality and meet the customer individualized requirements constantly, quality management system model of customization based customer satisfaction is set up, collaborative quality design, production process quality management, application and service quality management and quality evaluation etc., the key functions in the model, are analyzed in detail. More over the evaluation method of customization product quality is studied. The quality management prototype system of individualized customization based customer satisfaction is developed, which is used in some Heavy Machinery Ltd., and verified rationality and validity.
Keywords :
customer satisfaction; product customisation; quality assurance; Heavy Machinery Ltd; collaborative quality design; customization production mode; individualized customization based-customer satisfaction; product quality; quality assurance; quality management system; Customer satisfaction; Design automation; Feedback; International collaboration; Logistics; Manufacturing processes; Mechanical engineering; Production systems; Quality assurance; Quality management; collaborative quality design; customer satisfaction; customization; quality evaluation;
Conference_Titel :
Automation and Logistics, 2007 IEEE International Conference on
Conference_Location :
Jinan
Print_ISBN :
978-1-4244-1531-1
DOI :
10.1109/ICAL.2007.4338743
