Title :
Quantification of Non-Quantitative Indicators of Performance Measurement
Author :
Cheng, Jin ; Bai, Haiqing ; Li, Ziping
Author_Institution :
Manage. Sch., Xiamen Univ., Xiamen
Abstract :
Quantification of non-quantitative indicators is a key point of the performance measurement. In practice, the non- quantitative indicators are appraised by experts according to some criteria and are scored with the method of weighted average. The paper clarifies the importance of the quantification of non-quantitative indicators and proves out the scientific rigor of weighted average method with mathematical derivation.
Keywords :
management; performance evaluation; mathematical derivation; nonquantitative indicators; performance measurement; weighted average method; Appraisal; Cities and towns; Costs; Customer satisfaction; Educational institutions; Engines; Financial management; Forward contracts; Measurement; Technological innovation;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.2787
