Title :
Empirical Analysis on Risk Factors of IT Service Management Project Implementation
Author :
Wan, Jiangping ; Zhu, Shiqing ; Wang, Yunfeng
Author_Institution :
Fac. of Bus. Adm., South China Univ. of Technol., Guangzhou
Abstract :
Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.
Keywords :
DP management; project management; risk analysis; IT service management project; empirical analysis; interpretive structural model; risk factor; Companies; Energy management; Failure analysis; Management training; Project management; Quality management; Risk analysis; Risk management; Software development management; Technology management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.2813
