Effect of Business Process Reengineering on Logistics Performance: A Case Study of Taiwan

As previous studies show mixed results regarding the effect of business process reengineering (BPR), this paper would like to discuss the effect of BPR on the performance of logistics processes such as receiving, storage, picking, order processing, and shipping. A total of 250 questionnaires were distributed to the logistics companies listed on the Taiwan association of logistics management to understand interests of this research. Findings show that the average performances of respective logistics processes from the companies having adopted BPR projects are significantly better than the ones from the firms having not executed BPR projects before. Furthermore, overall logistics performance also implies the benefits of BPR. On the other hand, member size or cost of BPR project seems having no evident effect on the overall logistics performance. These results can be referred by the logistics companies for future BPR consideration.