Title :
The Third-Party Logistics Performance Evaluation Based on the AHP-PCA Model
Author :
GUO, Zixue ; Zhang, Yi
Author_Institution :
Coll. of Manage., Hebei Univ., Baoding, China
Abstract :
According to the characters of the third-party logistics enterprise, the article constructs an index system of performance evaluation that consists of four classification criteria which includes the financial performance, operational procedures, learning and innovation and customer relationship management. The index weights are determined by combining analytic hierarchy process (AHP) method and principal component analysis (PCA), which can overcome the disadvantages of other methods in deciding the weights. The model of the third-party logistics performance evaluation is proposed which based on AHP-PCA and applied to evaluate ten third-party logistics enterprises. Finally, the case validates model validity and feasibility.
Keywords :
customer relationship management; decision making; financial management; logistics; principal component analysis; AHP-PCA model; analytic hierarchy process; customer relationship management; financial performance; index weights; operational procedures; principal component analysis; third-party logistics performance evaluation; Companies; Customer relationship management; Eigenvalues and eigenfunctions; Indexes; Logistics; Performance evaluation; Principal component analysis;
Conference_Titel :
E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
Conference_Location :
Henan
Print_ISBN :
978-1-4244-7159-1
DOI :
10.1109/ICEEE.2010.5661118