Attitude towards testing: a key contributor to software quality

Author

Murugesan, S.

Author_Institution

Fac. of Bus. & Technol., Univ. of Western Sydney, Macarthur, NSW, Australia

fYear

1994

fDate

21-22 Dec 1994

Firstpage

111

Lastpage

115

Abstract

Increasing emphasis placed on high quality and customer (user) satisfaction of software calls for rethinking on the objectives and management of testing. Test and evaluation methods and tools, in themselves, do not guarantee effective testing and ensure high quality of software. The key to improving the effectiveness of testing is to improve the attitude of software developers towards testing and the nature and culture of the organisation. Also, testing has to be seen in a broader perspective of maximising `customer satisfaction´ and providing feedback for process refinement, rather than just detecting and correcting errors in the software. The paper addresses software testing from these perspectives. It highlights human factor and management issues in current software testing practices and offers suggestions for improvement

Keywords

human factors; program testing; software development management; software quality; customer satisfaction; high quality; human factors; process refinement feedback; software developer attitude; software quality; testing attitudes; testing management; testing objectives; Computer aided software engineering; Error correction; Human factors; Organizational aspects; Programming; Project management; Software quality; Software testing; Software tools; System testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Testing, Reliability and Quality Assurance, 1994. Conference Proceedings., First International Conference on

Conference_Location

New Delhi

Print_ISBN

0-7803-2608-3

Type

conf

DOI

10.1109/STRQA.1994.526394

Filename

526394