Title :
The call-center. Development of algorithm routings of calls
Author_Institution :
SibSUTIs, Novosibirsk, Russia
Abstract :
Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
Keywords :
Algorithm design and analysis; Cameras; Delays; Monitoring; Prediction algorithms; Real-time systems; Vectors; The Call-center; algorithm; routing; timeout;
Conference_Titel :
Actual Problems of Electronics Instrument Engineering (APEIE), 2012 11th International Conference on
Conference_Location :
Novosibirsk
Print_ISBN :
978-1-4673-2842-5
DOI :
10.1109/APEIE.2012.6629102
