Authorizer´s Assistant: a knowledge-based system for credit authorization

Author

Stark, Marilyn

Author_Institution

American Express, Phoenix, AZ, USA

fYear

1996

fDate

22-24 Oct 1996

Firstpage

473

Lastpage

477

Abstract

In 1988, American Express deployed the Authorizer´s Assistant (AA), a knowledge-based expert system for credit authorization. The AA went through two distinct phases: the pilot and the rollout. The goal of the pilot was to determine whether artificial intelligence could apply at American Express. For the pilot, expertise for handling credit authorization requests was developed and evaluated. The result was a sound business case for implementation. For rollout, the system was made robust and stable. A fault tolerant architecture was designed to provide round-the-clock service. The resulting system has been expanded and has evolved with company credit policy

Keywords

American Express; credit transactions; expert systems; financial data processing; software fault tolerance; American Express; Authorizer´s Assistant; artificial intelligence; business case; company credit policy; credit authorization; expert system; fault tolerant architecture; knowledge-based system; Artificial intelligence; Authorization; Companies; Contracts; Expert systems; Fault tolerance; Hardware; Knowledge based systems; Programming profession; Robustness;

fLanguage

English

Publisher

ieee

Conference_Titel

WESCON/96

Conference_Location

Anaheim, CA

ISSN

1095-791X

Print_ISBN

0-7803-3274-1

Type

conf

DOI

10.1109/WESCON.1996.554547

Filename

554547