Analysis of the impacts caused by the digitization of diagnostic imaging in a hospital, in the view of everyone involved

Information technology has the paradigm to generate benefits to organizations such as costs reduction, processes improvement, time and errors reduction, but it also has its weaknesses and even negatives aspects. The benefits have to be for everyone involved otherwise resistance to change and transfer of costs increase can occur. For the analysis of the implantation of the digitization system of medical imaging, studies of economic-financial viability were done and opinion questionnaires were sent to doctors and patients. After a statistical analysis of the results, it was concluded that for the Hospital da Luz, there was a great financial return and satisfaction for the patients, but for the doctors there was an increase in the appointments time and delays generated by the handling of the digital images.