Research of Networked After-Sale Service System Based on Multi-Agent

Author

Yu, T.B. ; Liu, Z.X. ; Zhou, J. ; Gong, Y.D. ; Wang, W.S.

Author_Institution

Sch. of Mech. Eng. & Autom., Northeastern Univ., Shenyang

fYear

2007

fDate

21-25 Sept. 2007

Firstpage

3164

Lastpage

3167

Abstract

An after-sale service is an important part of enterprise´s production and operation. For improving quality and efficiency of after-sale services, a new mode of after-sale services, networked after-sale services system-NASS is presented based on multi-agent technique, network technique and modern communications technique. Architecture and workflow of the NASS are researched; method of assign and rank of after-sale services information are studied. Based on these a prototype system of NASS is established and security, practicability and high efficiency of it is proved. Results of study provide the theoretical basis for application of the networked after-sale services.

Keywords

client-server systems; multi-agent systems; production engineering computing; sales management; after-sale services information; communications technique; enterprise production; multiagent technique; network technique; networked after-sale service system; Authorization; Communication system security; File servers; Information security; Manufacturing; Network servers; Production; Prototypes; Software maintenance; Telephony;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on

Conference_Location

Shanghai

Print_ISBN

978-1-4244-1311-9

Type

conf

DOI

10.1109/WICOM.2007.784

Filename

4340559