Title :
Measure of ERP users´ satisfaction
Author :
Sheng Chen, Song ; Liu, Lingbing
Author_Institution :
Sch. of Manage.&Econ., Beijing Inst. of Technol., Beijing
Abstract :
It is very difficult in measuring the success of Enterprise resource planning (ERP) systems. Key-users´ satisfaction is often used as substitute variable to determine the ERP´s success. This study found out that relationship exists between key-user satisfaction and perceived ERP success in China. Especially, the model adopts three factors of the first level one, and i5 items of the second level. The three factors were correlated and the correlations are statistically caused by the second-level factor. ERP suppliers should concentrate on concerned about the quality of products and improvement of user knowledge. ERP users should carefully select suppliers and service personnel.
Keywords :
customer satisfaction; enterprise resource planning; ERP; enterprise resource planning; key-user satisfaction; user knowledge; ERP; keyuers; satisfaction;
Conference_Titel :
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-2012-4
Electronic_ISBN :
978-1-4244-2013-1
DOI :
10.1109/SOLI.2008.4682857
