Knowledge activity processes and knowledge management system: An empirical examination of the relationship between behavioral features of knowledge management system

This paper explores problems of knowledge management through the comparison between IT-based approach and human centered approach. By investigating the practice of a Korean company, Samsung SDS, we can evaluate the level of KM efforts and figure out the KM effectiveness. We investigate these themes using two different data sets from log data and questionnaire and studied the relationship between two approaches. Based on the comparison of these data sets, we can illustrate to what extent the companies achieve strategic knowledge management intention and real performance. In this regard, we attempt to integrate different knowledge management strategy and dynamic process of knowledge management