Using ITILv3 methodology for implementing new e-mail services in operator for producing and distributing electrical energy

This paper proposes and discusses one case study of using ITIL methodology in implementing new services in operator for producing and distributing electrical energy. Specifically, this paper describes methods for consolidating an existing e-mail system and implementing a new e-mail system. For successful implementation of any new IT service, it is necessary to implement IT service lifecycle described in ITILv3 methodology. IT Service lifecycle contains five phases: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, each of them including its own processes and functions.