DocumentCode
3505671
Title
Planning of a case-based reasoning logistics service project system
Author
Bai, Shiqiang ; Liu, Qiuping
Author_Institution
Dept. of Economic Manage., Shijiazhuang Inst. of Railway Technol., Shijiazhuang
Volume
2
fYear
2008
fDate
12-15 Oct. 2008
Firstpage
2387
Lastpage
2390
Abstract
Traditionally, when they provide various services for customers, the logistics service providers always spend more time on designing service projects by seasoned person without any decision support tolls. The service projects made by this way unavoidably have some deviation. For improving service efficiency and the level of customer satisfaction, this paper tries to construct a effective logistics service project system based on CBR to help logistic service providers designing individuation service projects for different customers.
Keywords
case-based reasoning; customer satisfaction; customer services; logistics data processing; project management; case-based reasoning; customer satisfaction; customer service; logistics service project system; case-based reasoning; logistics project; service;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-2012-4
Electronic_ISBN
978-1-4244-2013-1
Type
conf
DOI
10.1109/SOLI.2008.4682935
Filename
4682935
Link To Document