Title :
Planning of a case-based reasoning logistics service project system
Author :
Bai, Shiqiang ; Liu, Qiuping
Author_Institution :
Dept. of Economic Manage., Shijiazhuang Inst. of Railway Technol., Shijiazhuang
Abstract :
Traditionally, when they provide various services for customers, the logistics service providers always spend more time on designing service projects by seasoned person without any decision support tolls. The service projects made by this way unavoidably have some deviation. For improving service efficiency and the level of customer satisfaction, this paper tries to construct a effective logistics service project system based on CBR to help logistic service providers designing individuation service projects for different customers.
Keywords :
case-based reasoning; customer satisfaction; customer services; logistics data processing; project management; case-based reasoning; customer satisfaction; customer service; logistics service project system; case-based reasoning; logistics project; service;
Conference_Titel :
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-2012-4
Electronic_ISBN :
978-1-4244-2013-1
DOI :
10.1109/SOLI.2008.4682935
